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When you're getting ready for a big move, there's already enough on your mind. The last thing you want is to worry about whether your belongings will arrive at your new place safely. But accidents can happen, boxes can go missing, furniture might get scratched, or fragile items might arrive broken. So the big question is: Are movers responsible for lost or damaged items?
Let’s break it down in simple terms so you know your rights, what to expect, and how to protect yourself before, during, and after your move.
Understanding the Mover’s Responsibility
If you're hiring a professional moving company in London, such as Gago Movers, you’re placing your trust in experienced hands. But it's important to understand how responsibility works when it comes to lost or damaged belongings.
Generally, moving companies are legally responsible for items they handle, but this depends on a few key factors:
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Whether you packed the items yourself or the movers did.
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If you signed a contract outlining specific liability.
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Whether you choose a basic or full insurance coverage.
What’s Included in a Standard Moving Policy?
Most UK removal companies offer some form of limited liability coverage as standard. This means they may cover loss or damage up to a certain value per item, often based on weight.
However, this coverage might not be enough for high-value items like jewellery, artwork, or electronics. That’s where extra insurance or valuation comes in.
If you're using a company like Gago Movers house removals in London, it's a good idea to ask them about their coverage options.
When Are Movers Not Responsible?
Movers may not be liable if:
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The item was already damaged before the move.
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You packed the item yourself and didn’t secure it well.
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There was no clear evidence of how or when the damage happened.
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The claim is made too late (some companies have a 7-day claim limit).
To avoid problems, consider using a professional packing service. Expert packers know how to secure items properly to avoid accidents during transit.
What Should You Do If Something Is Missing or Broken?
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Check everything as soon as possible after delivery.
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Take photos of any damage or broken items.
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Contact the company immediately to report it in writing.
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Check your paperwork and their claim process.
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If the issue isn’t resolved, you can escalate it to a trade association (if the company is a member).
How to Protect Your Belongings Before Moving
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Use a full packing service to reduce damage risk.
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Label fragile boxes clearly.
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Make a photo inventory before the move.
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Ask about insurance add-ons for valuable items.
Planning to move soon? Gago Movers offers complete services, from packing and removals to safe transport across London, so your move is handled with care from start to finish.
Final Thoughts
Movers can be responsible for damaged or lost items, but only under specific conditions. Understanding what’s covered and how to protect your belongings makes a big difference. Choosing a trusted company like Gago Movers helps ensure your items are in safe hands.
Frequently Asked Questions
1. What should I do if my belongings are lost or damaged during a move?
Start by contacting the moving company immediately. Provide a list of the missing or damaged items with photos if possible. Most reputable movers, like Gago Movers, have a formal claims process in place.
2. Are movers legally responsible for lost or broken items?
Yes, but the level of responsibility depends on the type of coverage you agreed to. In the UK, movers typically offer either basic liability or full-value protection. Always check the terms before signing.
3. How can I protect my items before the move?
Use proper packing techniques or hire professional packing services to reduce the risk of damage. You can also ask your movers about insurance options.
4. Is it worth buying additional moving insurance?
If you're moving high-value items, it’s a smart idea. Basic coverage usually pays a small amount per kilogram. For peace of mind, consider third-party insurance or upgrade to full-value protection through your mover.
5. What steps do Gago Movers take to prevent item loss or damage?
Gago Movers use trained staff, secure vehicles, and protective packing materials. From house removals to office relocations, their team handles each move with care.
6. Can I track my items during the move?
Some removal companies offer tracking or updates, especially for long-distance moves. Check with your provider. Gago Movers keep you informed throughout your relocation process.